Taking a Message: Key Phrases and Tips

Master the art of taking a message with essential English phrases covered in this video.

Taking a message effectively is a crucial skill in business communication. 

Here are the steps and phrases you need to know.

1. Apologize. Start by apologizing to the caller. Use phrases like "I'm sorry" or "I'm afraid".
2. Provide Information. Inform the caller that the person they are trying to reach is unavailable. You can say, "He is not available at the moment" or "He is away at the moment".
3. Ask for a Message. Offer to take a message. Use phrases such as "Can I take a message for him?" or "Can I ask who is calling and take a message from you?".

Putting it all together, you can say: "I'm sorry, he is not available at the moment. Can I take a message for him?".

By using these phrases, you can ensure that you handle calls professionally and effectively. Watch our video to practice these key phrases and improve your business communication skills.