Making a Claim Conversation Practice

Improve your business English skills by practicing conversations about making a claim with this interactive video.

Handling claims professionally is essential in the business world. This video provides a practical conversation exercise to help you learn and practice the key phrases needed to make a claim in English.

Here's the dialogue:

• Red: The goods you sent us did not meet our specifications so we have to file a claim against you.
• Blue: Please don't be so angry. Could you tell me the reason?
• Red: Most of the goods were underweight.
• Blue: We've already checked all the goods carefully before delivery and that wasn't the issue.
• Red: In addition, we feel that there were too many defective items.
• Blue: I promise I will investigate these problems.
• Red: Please let us know the result of the investigation and the solution to the problems.
• Blue: Yes, I will provide you with a claim if there are adequate evidences.

By mastering these phrases and practicing the conversation, you'll be better prepared to handle business claims in English. Watch the video to hear these phrases in context and enhance your business communication skills.