Answering Unknown Calls: 3 Professional Tips

Master the art of answering unknown calls with these three simple steps to sound professional and confident.

Follow these 3 steps to ensure you make a great impression when answering unknown calls.

1. Make Salutations. Start with a friendly greeting to set a positive tone. Examples: "Hello!" or "Good Morning!".
2. Say Who You Are. Introduce yourself and your company to let the caller know who they are speaking with. Example: "This is Michelle from Fluentjoy company".
3. Offer Your Help. Show your willingness to assist by asking how you can help. Example: "How can I help you?".

Putting It All Together: "Good morning! This is Michelle from Fluentjoy company. How can I help you?".

Using this structured approach will help you handle unknown calls professionally and efficiently. Practice these 3 steps to build your confidence and improve your phone etiquette.